Privacy Policy

We collect the following types of information:

• Personal Details: Name, address, phone number, email address, date of birth
• Driving Information: Driving licence details, licence history, endorsements
• Financial Information: Payment card details, billing address
• Rental Information: Booking details, vehicle usage, damage reports
• Website Data: IP address, browser information, cookies

We use your information for:

• Processing vehicle rental bookings and payments
• Verifying your identity and driving licence
• Providing customer service and support
• Managing insurance claims and damage reports
• Complying with legal and regulatory requirements
• Improving our services and website functionality
• Sending important updates about your booking

We process your data based on:

• Contract Performance: To fulfill our rental agreement with you
• Legal Obligation: To comply with driving licence checks and insurance requirements
• Legitimate Interest: To prevent fraud and ensure vehicle security
• Consent: For marketing communications (where applicable)

We may share your information with:

• DVLA: For driving licence verification
• Insurance Companies: For claims processing
• Payment Processors: For secure payment handling
• Legal Authorities: When required by law
• Service Providers: Who help us operate our business (under strict confidentiality)

We never sell your personal information to third parties for marketing purposes.

We protect your information through:

• Secure encrypted storage systems
• Limited access on a need-to-know basis
• Regular security audits and updates
• Staff training on data protection
• Secure disposal of paper and electronic records

We retain your information for:

• Rental Records: 7 years for tax and legal purposes
• Driving Licence Data: As required for insurance purposes
• Payment Information: As required by financial regulations
• Marketing Preferences: Until you withdraw consent

Under UK data protection law, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data (where legally possible)
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us.

Our website uses cookies to:

• Remember your preferences and settings
• Analyze website traffic and usage
• Improve website functionality
• Provide relevant content

You can control cookies through your browser settings.

For privacy-related questions or to exercise your rights:

• Email: Bournecarandvan@gmail.com
• Phone: 01778 393777
• Post: Bourne Car & Van Hire, Tunnel Bank off Cherry Holt Road, Bourne, Lincolnshire, PE10 0DJ

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.